I was expecting to receive an email (to prompt me, for example, to activate my TPRO user account), but the email hasn't arrived in my inbox - what shall I do?
Your ISP (Internet Service Provider) could be using filtering software which sorts emails and tries to prevent those it thinks are spam reaching your inbox. If you are using a web email service such as Yahoo! or Hotmail, these also include the ability to filter spam. Please check your email service / ISP to find out how to adjust your filter settings. Why? Because sometimes filters can mistakenly block a genuine email or let spam slip through, so by adjusting the filter settings, it helps minimise these risks.
If a TPRO email has falsely been identified as junk, the email may not be shown in your inbox, but rather be moved to a junk (or spam) folder and either retained for a certain timeframe (such as five days) or deleted immediately. Please review the options set, specifically how junk email is filtered and dealt with. If necessary, change the option which relates to how long 'junk' email is retained in its folder, so you can go and check this folder from time to time to see if genuine emails are being moved there by mistake. For any genuine emails you find in the junk folder (such as a TPRO email :-), instruct your email service to not treat these as junk.
I didn't activate my TPRO user account within the 72 hour timeframe - what do I do now to activate my account?
- Please follow the steps in the 'Forgotten your Password?' section in Chapter 8 of the TPRO User Guide. You will need to know your TPRO user name, which was provided in the original email you received prompting you to activate your TPRO user account (and in the event you can't find this email, please see the 'Forgotten your user name?' section in Chapter 8 of the TPRO User Guide).
- Once you have followed these steps and successfully set your password, please log in to the TPRO site to complete account activation (and Trend Technologies will then complete setting up your TPRO user account).
I have forgotten my TPRO password - can you please send it to me?
No, we do not send TPRO passwords in emails (for security reasons). In any event, your password is stored encrypted in the database and therefore, if a password is forgotten, you need to follow the password reset process, as per the steps in the 'Forgotten your Password?' section in Chapter 8 of the TPRO User Guide.